Refurbishing Success Story
Taking care of Sphero’s
Star Wars returns

Protempo worked with Sphero to devise a testing program that would fully encompass all of the various functions that the Droids needed to perform. This was everything from secure data erasure, mechanical testing, tactile inspections, Bluetooth functionality and battery tests. Protempo also arranged to recycle any non-functioning units.

Protempo worked closely with Sphero and Disney to produce special packaging for the refurbished units, getting approval for artwork and cardboard stock from all parties. These retail boxes were specifically left in a single color to avoid any potential misrepresentation of the product online. Any units that were not pristine, grade “A” products were sold online as “Used” in plain packaging, direct to consumers.

Protempo performed the majority of the remarketing function direct to consumer through a variety of international marketplace sites. Protempo was able to get a front-page catalogue spot on eBay for Black Friday week which helped to drive sales. Protempo was able to manage the global pricing to be as non-disruptive as possible, and ensured a consistent customer experience for all consumers who purchased. Protempo also backed the products with a direct 90-day consumer warranty to stand behind the quality of their refurbishment.